Let's take a look at a disclaimer / unsubscribe message as an example. Whichever system you're using to send your mails, you should have some kind of pre-population available. So your unsubscribe message could look like this:
If you no longer wish to receive emails from Monkey Widgets Ltd, reply to this email with 'remove {email}' in the subject line.Where {email} is the recipients email address.
Outlook 2007 would do this:
If you no longer wish to receive emails from Monkey Widgets Ltd, reply to this email with 'remove jo@bloggs.com' in the subject line.Rather than leave the personalised text open to interpretation by those pesky email clients, just turn it into a link and force the colours you want. In this example, you may just want it to look like part of the text around it, in which case text-decoration: none is your friend. Just match the colour and away you go.
<a href="mailto:{email}" style="color: #666666; text-decoration: none;">{email}</a>Nothing groundbreaking, just something to think about! This is something I now do for every client where they don't have a specific unsubscribe page set up (but have a system in place to capture unsubscribes from replies) more for the sake of completeness than anything else.
It's the little things that count after all!


